Preparation

• Prepare a convener’s report
• Understand conflicts
• Assure appropriate parties invited to participate

Atmosphere

• Provide adequate space for caucuses, discussions
• Roll up sleeves for work!

Neutrality

• Listen carefully and clarify interests
• Serve parties to the dispute

Procedures

• Clarify role of mediator
• Establish system for reaching agreements

Fairness

• Help with negotiations among parties
• Ensure interests are understood

Meeting Management

• Recognize need to reduce tensions
• Maintain written record of issues, interests, decisions

Encouragement

• Acknowledge challenges facing participants
• Summarize progress
• Serve as catalyst for resolution

Substance

• Ensure reliable information being available
• Clarify problems, issues before addressing their resolution

Recording

• Create record on flip charts and in between-meeting reports
• Prepare final report on process, agreements

Satisfaction

• Listen and observe verbal and body language
• Adjust schedule, procedures to accommodate concerns